I awoke this morning to the violent beams of sunlight slapping me in the face through my partially closed blinds and rolled over to grab my phone. I checked my email, the first thing I do every morning (how tech-addicted is that?) and saw an Amazon.com order confirmation email. In the email it was congratulating me for purchasing a $50 Playstation gift card. WHA?????
I don’t think I awoke at 3am just to place a Playstation order… I called Alex – he didn’t sleep shop last night either.
My heart pounding, I bounded out of bed and frantically opened my laptop. “Amazon.com” I punched in the web bar. I clicked on “help” at the bottom of the screen. Scrolling, scrolling. The page was very hard to navigate. I could not find a phone number to call until I typed in “customer service” into the search bar. Amazon, you should make that easier to find, although I understand you don’t want to advertise that people may need to report fraudulent charges.
Once on the phone, the two people I talked to were very friendly and helpful. I was told:
1. Change your password, but don’t worry about cc info because amazon doesn’t show it
2. Run Malware software on my computer
3. My refund will be in my account in 2-3 business days.
Kudos, Amazon! Very easy and helpful! Much better experience that Ebay. When I was in college my account got hacked and I had to prove that I indeed was in Arkansas, not in China selling hundreds of dollars of Louis Vuitton bags on the side. Really, Ebay?